Terms &
Conditions

By accessing, browsing, registering on, or placing any wager through the 11be platform (accessible at https://11be.im and any associated mobile-optimised versions of that domain), you unconditionally accept and agree to be bound by these Terms & Conditions in their entirety. These Terms & Conditions constitute a legally binding agreement between you (the registered player or visitor) and 11be (the platform operator). If you do not agree with any part of these terms, you must immediately cease using the platform and close any account you may have opened.

These Terms & Conditions apply to all products and services offered through 11be, including but not limited to cricket sports betting, live casino table games, slot machines, crash games, and any exclusive proprietary titles such as Blocky Block and Rave Party Fever. They apply regardless of the device, browser, or network connection you use to access the platform.

11be reserves the right to amend, update, or replace any portion of these Terms & Conditions at any time. When material changes are made, we will notify registered players via the email address associated with their account and will display a prominent notice on the platform. Your continued use of 11be following any such notification constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically for changes. The version displayed on this page is always the current and operative version.

Use of the 11be platform is strictly limited to individuals who meet all of the following eligibility criteria at the time of registration and on each subsequent occasion they access the platform:

• You are at least 18 years of age. 11be operates a strict 18+ policy and will not knowingly permit minors to register, deposit funds, or place bets under any circumstances.
• You are accessing the platform from a jurisdiction in which online gaming and sports betting are not explicitly prohibited by applicable law.
• You are acting on your own behalf and not as an agent, representative, or nominee for any third party.
• You are not a current employee, contractor, director, or immediate family member of 11be or any of its affiliated technology or payment partners.
• You have not previously been self-excluded from the 11be platform or had an account closed by 11be for terms violations.
• You have the legal capacity to enter into binding agreements under the laws applicable to your place of residence.

11be employs age verification procedures at registration and reserves the right to request supporting documentation — including a valid national identity card, passport, or birth certificate — from any player at any time. Accounts under review for age verification will have deposit, withdrawal, and betting functionality suspended pending the outcome of that review. Any funds wagered by a player who is found to be under 18 years of age will be voided and returned, minus any withdrawals already processed, and the account will be permanently closed.

If you become aware that a minor is using your account or has registered independently on the 11be platform, please notify our support team immediately via live chat or by emailing [email protected] so that appropriate action can be taken without delay.

To access the full range of services available on 11be — including placing bets, making deposits, and claiming bonuses — you must complete the registration process and maintain a verified account in good standing. Each individual player is permitted to hold exactly one (1) account on the 11be platform. Creating duplicate, multiple, or secondary accounts is strictly prohibited and will result in all associated accounts being suspended and any balances being forfeited pending investigation.

Registration Requirements

During registration, you are required to provide accurate, complete, and up-to-date information, including your full legal name, date of birth, valid email address, and a Bangladeshi mobile number capable of receiving OTP verification. You must not use fictitious names, false dates of birth, or contact details belonging to another individual. 11be relies on the accuracy of this information for payment processing, identity verification, and responsible gaming compliance.

Account Security Obligations

You are solely responsible for maintaining the security and confidentiality of your 11be login credentials, including your username, password, and any OTP codes sent to your registered mobile number. You must not share your credentials with any other person. 11be will never request your password through any channel — any communication claiming to be from 11be and asking for your password should be treated as fraudulent and reported to our support team immediately.

In the event that you suspect your account has been accessed by an unauthorised party, you must notify 11be support without delay. We will take immediate steps to secure your account, including enforcing a temporary login suspension while the security review is conducted. 11be cannot be held liable for losses arising from unauthorised account access where the player failed to take reasonable precautions to protect their credentials.

Account Verification (KYC)

11be implements Know Your Customer (KYC) procedures in line with responsible gaming and anti-money laundering best practices. You may be required to submit one or more of the following documents to verify your identity before withdrawals are processed: a valid national identity card (NID), passport, or other government-issued photo identification; a proof of address document such as a recent utility bill or bank statement; and, where relevant, documentation relating to your payment method (for example, confirmation of your bKash or Nagad account ownership).

11be supports a range of Bangladeshi payment methods designed to make depositing and withdrawing funds as straightforward as possible for players across all eight divisions of Bangladesh. All transactions are processed in Bangladeshi Taka (BDT) and the ৳ symbol is used throughout the platform to denote monetary amounts.

Withdrawal requests submitted by verified players are processed by 11be as promptly as our payment partners allow. Processing times indicated above are typical under normal operating conditions and may be extended during periods of high transaction volume, public holidays, or where additional verification is required. 11be does not impose processing fees on standard deposits or withdrawals; however, your payment provider may apply their own transaction charges.

All funds deposited to your 11be account must originate from a payment method registered in your own name. Deposits from third-party accounts — including accounts belonging to family members — are not permitted. 11be reserves the right to return deposits received from unverified sources and to request documentation confirming ownership of the payment method used.

Withdrawals will only be processed to the same payment method used for the original deposit, wherever technically possible. This policy is in place to protect players against fraud and to satisfy our anti-money laundering obligations. Winnings may not be transferred or gifted to another 11be player's account.

11be regularly offers bonuses, free spins, cashback promotions, reload offers, and seasonal promotions tied to events such as BPL season, Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, Independence Day, and Victory Day. All promotions are subject to the specific terms published alongside each offer at the time it is made available on the platform. In the event of any conflict between the general bonus policy below and the specific terms of an individual promotion, the specific promotion terms take precedence.

General Bonus Conditions

• Bonuses are available to eligible registered players who have completed the minimum deposit requirement specified in the relevant promotion terms.
• Each promotion is valid for the period stated in its individual terms. Bonuses that are not activated or wagered within the stated validity window will expire and be removed from your account automatically.
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn. The specific wagering multiplier applicable to each promotion is stated in that promotion's terms page.
• Bonus funds and real-money funds are tracked separately in your account. Real-money funds may generally be withdrawn at any time, subject to standard withdrawal verification. Bonus funds and winnings derived from bonus funds cannot be withdrawn until all applicable wagering requirements are satisfied.
• Bets placed using bonus funds contribute to wagering requirements at rates that vary by game category. Sports betting and live casino bets may contribute at a different rate than slots. The contribution rate for each game type is stated in the relevant promotion terms.
• 11be reserves the right to withdraw, modify, or cancel any promotion at any time. Where a promotion is cancelled while players have active wagering requirements in progress, reasonable notice will be given and any uncompleted wagering requirement will be treated fairly.

Bonus Abuse Policy

11be actively monitors bonus activity for signs of abuse, including but not limited to: claiming the same promotion across multiple accounts; using betting strategies specifically designed to exploit low-risk wagering requirements without genuine gaming intent; coordinating with other players to meet wagering requirements artificially; and providing false information to qualify for a promotion. Where bonus abuse is identified, 11be reserves the right to void all bonus balances and associated winnings, suspend the account, and recover any funds withdrawn as a result of the abusive activity.

All bets placed on the 11be platform are subject to the specific rules governing the relevant sport, market, or game. By placing a bet, you confirm that you understand the applicable rules and accept the outcome as final, subject only to the dispute resolution process described below.

Sports Betting

11be offers betting markets on cricket (including BPL, Bangladesh Tigers international fixtures, T20 World Cup, ICC tournaments, and IPL), football, kabaddi, and other sports as made available on the platform from time to time. Odds are displayed in decimal format and are subject to change up to the point at which a bet is confirmed. Once a bet slip is submitted and a confirmation reference is generated, the odds are locked. Pre-match and in-play (live) betting are both available, subject to market availability for each fixture.

In the event that a sporting event is postponed, abandoned, or voided after fewer than the required minimum number of overs, periods, or minutes specified in the relevant market rules, bets on affected markets will be settled according to the applicable rule for that market. In most cases, a postponed event where play has not commenced will result in bets being voided and stakes returned. Specific settlement rules for each sport and market type are published in the Sports Betting Rules section of the 11be platform.

Casino & Slot Games

All casino games and slot titles offered on 11be — including those provided by Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — use certified random number generators (RNGs) or licensed live dealer formats. 11be does not modify game outcomes and does not have access to override individual game results. The Return to Player (RTP) percentage for each slot title is as published by the respective game studio and is displayed within the game's information panel.

Dispute Resolution

If you believe that a bet has been settled incorrectly or that a game outcome is in error, you must raise a dispute with our support team within 72 hours of the settlement date. Disputes raised after this window may not be investigated. Our team will review the relevant bet or game log and provide a written response within 5 business days. All dispute outcomes are final and binding once communicated to the player.

The following activities are strictly prohibited on the 11be platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of balances, and, where applicable, referral to the relevant authorities.

• Fraudulent activity: Providing false identity information, submitting forged verification documents, or misrepresenting your age, location, or identity in any way.
• Money laundering: Using the 11be platform to deposit, transfer, or withdraw funds derived from illegal activity, or to obscure the origin of funds through deposit and immediate withdrawal without genuine gaming activity.
• Collusion: Coordinating with other players to manipulate the outcome of games or to exploit promotional offers in a manner not intended by the promotion terms.
• Use of automated tools: Using bots, scripts, artificial intelligence systems, or any automated tool to place bets, interact with casino games, or exploit platform features without genuine manual user input.
• Chargebacks: Initiating an unauthorised chargeback or reversal with your bank or payment provider in relation to a genuine 11be transaction. All chargeback disputes will be contested by 11be and may result in permanent account closure and recovery of withdrawn funds.
• Exploitation of technical errors: Taking advantage of platform bugs, software errors, pricing mistakes, or technical malfunctions to place bets or generate winnings that would not be possible under normal operating conditions. Any winnings derived from a demonstrable technical error are void.
• Threats or abusive behaviour: Directing threatening, abusive, or harassing communications toward 11be staff via any channel, including live chat, email, or WhatsApp.

11be monitors platform activity continuously and employs risk management tools to detect prohibited conduct. Players found to have engaged in any of the above activities will be notified of the action taken against their account and will be provided with a reasonable opportunity to respond before a final decision is made, except where immediate action is required to protect the integrity of the platform or the safety of other players.

Players may request voluntary account closure at any time by contacting 11be support via live chat or email. Before an account is closed, any pending withdrawal requests will be processed in accordance with standard withdrawal procedures. Once an account is closed at the player's request, it may be re-opened upon written request to support, subject to identity re-verification.

Voluntary Self-Exclusion

If you wish to take a break from gambling for responsible gaming reasons, 11be offers self-exclusion options directly from your account settings. Self-exclusion periods are available in durations from 30 days up to permanent exclusion. During any active self-exclusion period, your account will be suspended, deposits will be blocked, and you will be removed from all marketing communications. 11be will use all reasonable efforts to enforce self-exclusion, including the suppression of account re-registration attempts. Requests to lift a self-exclusion before the stated period has elapsed will not be actioned for a minimum cooling-off period of 24 hours and, for longer exclusion periods, in accordance with the timeframes set out in our Responsible Gaming policy.

11be-Initiated Suspension or Closure

11be reserves the right to suspend or permanently close any player account at its discretion, including but not limited to the following circumstances: breach of these Terms & Conditions; suspected fraudulent, collusive, or money-laundering activity; failure to complete identity verification within a required timeframe; receipt of a legal or regulatory instruction requiring account action; or where continued operation of the account presents a risk to the platform or other players.

Where an account is suspended by 11be, the affected player will be notified via their registered email address. Any funds held in the account at the time of suspension will remain in the account balance pending the outcome of any investigation. Where an account is permanently closed by 11be following a confirmed breach of terms, balances associated with bonus funds or winnings derived from prohibited activity will be forfeited. Genuine deposited funds that are not subject to dispute may be returned to the player's verified payment method at 11be's discretion following the conclusion of any investigation.

Limitation of Liability

11be provides its platform on an "as available" basis and makes no warranty that the service will be uninterrupted, error-free, or free from technical faults. To the fullest extent permitted by applicable law, 11be excludes liability for any direct, indirect, incidental, or consequential losses arising from your use of the platform, including losses arising from platform downtime, game errors, or delays in payment processing. Nothing in these Terms & Conditions excludes or limits liability for fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

Intellectual Property

All content on the 11be platform — including the 11be brand name, logo, game interfaces, graphical assets, promotional materials, and written content — is the property of 11be or its licensed content partners and is protected by applicable intellectual property law. You may not copy, reproduce, distribute, or create derivative works from any 11be content without prior written consent from 11be.

Privacy & Data

Your use of the 11be platform is also governed by our Privacy Policy, which sets out how we collect, use, store, and protect your personal data. By accepting these Terms & Conditions, you also confirm your acceptance of the Privacy Policy. Please review the Privacy Policy page for full details.

Severability

If any provision of these Terms & Conditions is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or severed entirely if modification is not possible, without affecting the validity and enforceability of the remaining provisions.

Entire Agreement

These Terms & Conditions, together with the Privacy Policy, the Responsible Gaming Policy, and the specific rules applicable to each game and promotional offer, constitute the entire agreement between you and 11be with respect to your use of the platform and supersede all prior understandings, communications, or agreements on the same subject matter.

Contact

If you have questions about these Terms & Conditions, please contact the 11be support team. Our email address is [email protected] (plain text — not a clickable link). You can also reach us via live chat inside the platform or on WhatsApp at +880 1700 000000 (plain text). Support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).