11be Frequently
Asked Questions
Everything you need to know about playing on 11be — from creating your account and depositing via bKash or Nagad, to understanding bonus wagering, cricket betting rules, and our responsible gaming tools.
Quick Registration
Open an 11be account in under two minutes using your mobile number. KYC verification is required before your first withdrawal — NID or passport accepted.
bKash, Nagad & Rocket
Deposit and withdraw instantly using Bangladesh's most popular mobile financial services. Minimum deposit ৳500 via MFS; credits appear in minutes after confirmation.
Cricket Betting
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals. Live in-play markets update in real time so you never miss a ball.
Bonuses Explained
Welcome bonuses, reload offers, and free spins are available to eligible players. Wagering requirements and expiry dates apply — always read the specific promotion terms.
SSL-Secured Platform
All data transmitted between your device and 11be is protected by industry-standard SSL encryption. Games use certified RNGs tested for fairness by independent auditors.
Responsible Gaming Tools
Set deposit limits, activate session timers, or request self-exclusion at any time. The 11be responsible gaming team is available around the clock to assist you.
Account & Registration
QHow do I create an account on 11be?
Creating an account on 11be takes less than two minutes. Visit the 11be website, click the registration link, and fill in your username, mobile number, email address, and preferred currency (BDT). Confirm that you are 18 years of age or older, agree to the Terms and Conditions, and submit. You will receive a verification message to your registered mobile number to activate the account.
QWhat documents are required for KYC verification on 11be?
11be requires a government-issued photo ID to complete KYC (Know Your Customer) verification before your first withdrawal is processed. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a driving licence. Upload clear, unobstructed scans or photos of both the front and back of the document via your account settings. Verification is typically completed within 24–48 hours on business days.
QI forgot my 11be password — how do I reset it?
To reset your 11be password, click the "Forgot Password" link on the login page and enter your registered mobile number or email address. A one-time reset link will be sent to your registered contact. Follow the instructions to create a new password. If you no longer have access to your registered mobile number or email, contact the 11be support team via live chat for manual account recovery assistance.
QCan I have more than one 11be account?
No — 11be strictly allows one account per player. Registering multiple accounts using different names, phone numbers, or payment methods is a violation of the Terms and Conditions and will result in all linked accounts being suspended and any pending winnings being voided. If you have accidentally created a duplicate account, contact support immediately to have the duplicate closed before it triggers an automatic flag.
QHow do I close my 11be account permanently?
To permanently close your 11be account, contact the support team via live chat or email [email protected] and request account closure. Withdraw any remaining balance before submitting the request, as closure locks all funds pending a final review. The process is typically completed within 5 working days. If your reason for closure is gambling-related, 11be will also apply a self-exclusion flag to prevent re-registration on the same details.
Deposits & Withdrawals
QHow do I deposit money into my 11be account using bKash?
To deposit via bKash on 11be, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be shown a designated 11be merchant bKash number. Open your bKash app, choose "Send Money", enter the merchant number and the exact deposit amount, and complete the transaction using your bKash PIN. Enter the bKash transaction ID in the 11be deposit form and submit. Deposits are credited within minutes after confirmation.
QHow long does a Nagad or Rocket deposit take to appear on 11be?
Nagad and Rocket deposits on 11be are typically credited to your account balance within 5 to 15 minutes of the transaction being confirmed by the mobile financial service provider. During peak periods — such as match days for BPL or T20 World Cup fixtures — processing may occasionally take up to 30 minutes. If your deposit has not appeared after 30 minutes, contact 11be support with your transaction ID and the exact amount deposited.
QWhat is the minimum deposit amount on 11be?
The minimum deposit amount on 11be is ৳500 BDT for mobile financial service payments (bKash, Nagad, Rocket, Upay) and ৳1,000 BDT for bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, or other partner institutions. There is no maximum deposit limit set by 11be itself, though individual mobile banking apps impose their own daily transaction caps — check your bKash or Nagad app for your personal daily limit.
QWhat is the minimum withdrawal amount on 11be?
The minimum withdrawal amount on 11be is ৳1,000 BDT. Withdrawals below this threshold cannot be processed. The maximum single withdrawal amount and daily withdrawal cap vary depending on your account verification level and the payment method selected. Fully verified accounts (KYC complete) enjoy higher daily withdrawal limits. All withdrawals are returned to the same payment method used for the original deposit — 11be does not send funds to unverified third-party accounts.
QHow long does a withdrawal from 11be take to reach my bKash account?
Withdrawals to bKash from 11be are typically processed within 1 to 4 hours once the withdrawal request has been approved by the finance team. The review and approval step normally takes between 30 minutes and 2 hours during staffed hours (Bangladesh Standard Time, UTC+6). Bank transfer withdrawals to BRAC Bank, Dutch-Bangla Bank, or other scheduled banks may take 1–3 business days depending on interbank processing times.
QAre there any fees for depositing or withdrawing on 11be?
11be does not charge any platform-side fees for deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges as per their published fee schedules. Bank transfer withdrawals may also incur inter-bank transfer fees set by the receiving bank. 11be recommends checking your payment provider's current fee schedule before initiating a transaction.
Games & Gameplay
QHow do I bet on cricket matches on 11be?
To place a cricket bet on 11be, navigate to the Cricket section from the main menu. You will see a list of upcoming and live matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals. Select a match, choose your market (match winner, top batsman, total runs, over/under, and more), enter your stake in BDT, review the odds, and confirm the bet. Live in-play betting is available on select matches with odds updated in real time.
QWhat slot games are available on 11be?
11be offers a wide library of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The Slots section features classic 3-reel slots, 5-reel video slots, jackpot slots, and Megaways titles with thousands of ways to win. Games are fully optimised for mobile play on Android and iOS. You can filter the library by provider, theme, volatility, or RTP to find the games that match your preference.
QCan I play 11be games on my mobile phone?
Yes — the entire 11be platform is mobile-optimised and works seamlessly in any modern mobile browser on Android or iOS without requiring a separate app download. The responsive design adapts to your screen size, whether you are using a budget Android handset common across Dhaka and Chittagong or a flagship smartphone. Live casino streams, cricket betting markets, and slot games all load efficiently even on standard 4G mobile connections.
QWhat is the RTP (Return to Player) on 11be slot games?
RTP values on 11be vary by game and are set by the individual game provider. Most slot titles from Pragmatic Play and NetEnt available on 11be carry RTPs between 94% and 97%. The specific RTP for each game is disclosed in the game's information or help section, accessible by clicking the "i" or "Help" button within the game interface. 11be does not alter provider-set RTP values — the games run on certified random number generators (RNGs).
QWhat live casino games does 11be offer?
11be's live casino section, powered by Evolution Gaming and Ezugi, offers real-time table games streamed from professional studios. Available titles include Live Roulette (European and American), Live Blackjack, Live Baccarat, Live Teen Patti, Live Andar Bahar, and game show formats such as Crazy Time and Lightning Roulette. Games run 24 hours a day, and many tables feature dealers who communicate in multiple languages, with English as the default.
Bonuses & Promotions
QWhat welcome bonus does 11be offer to new players?
11be offers a welcome bonus to newly registered players on their first qualifying deposit. The specific bonus percentage and maximum amount are displayed on the current promotions page, as these terms are updated periodically. To claim the welcome bonus, opt in during the deposit process by selecting the applicable bonus offer. Bonuses are not credited automatically — you must actively choose to claim the offer at the time of deposit.
QWhat is a wagering requirement and how does it apply to 11be bonuses?
A wagering requirement is the number of times you must bet your bonus amount before the resulting winnings can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before withdrawal eligibility is unlocked. On 11be, wagering requirements vary by promotion — bets on cricket, slots, and live casino games generally contribute toward the requirement, but contribution percentages differ by game type. Always check the specific promotion terms.
QDo 11be bonuses expire?
Yes — all 11be bonuses carry an expiry period, typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirement is not fulfilled within the expiry window, the bonus and any associated winnings are forfeited automatically. The remaining expiry time is displayed in your account's bonus section. 11be recommends reading the full terms of any bonus offer before claiming to ensure the wagering period aligns with your playing schedule.
QCan I withdraw bonus funds before meeting the wagering requirement?
No — bonus funds and any winnings generated from bonus play cannot be withdrawn until the full wagering requirement has been met. Attempting to withdraw before completing the wagering requirement will result in the bonus balance being forfeited. Your real-money balance (funds deposited directly, not credited as bonus) remains withdrawable at any time, subject to the standard KYC verification and minimum withdrawal threshold of ৳1,000 BDT.
QDoes 11be offer reload bonuses or promotions for existing players?
Yes — 11be runs periodic reload promotions, cashback offers, and seasonal campaigns for existing members. These are announced via the promotions page and, for opted-in accounts, via SMS or email notifications. Seasonal promotions tied to major events such as BPL, IPL, T20 World Cup fixtures, Eid, or Pohela Boishakh are especially common. Log in to your account and check the Promotions section regularly to ensure you do not miss time-limited offers.
Safety & Responsible Gaming
QIs 11be safe and secure for players in Bangladesh?
11be uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and the platform, including personal information and payment details. Player funds are held separately from operational funds. The slot and casino games on the platform use certified random number generators (RNGs) that have been independently tested for fairness. 11be does not share your personal data with third parties without consent, as detailed in the Privacy Policy.
QIs 11be legal to use in Bangladesh?
11be operates as an online entertainment platform accessible to players in Bangladesh. The platform uses SSL-secured infrastructure and processes payments through recognised financial channels including bKash, Nagad, and Rocket. Players are responsible for understanding the laws applicable to online gaming in their jurisdiction. 11be recommends that all players review relevant local regulations before registering. The platform enforces strict 18+ age verification and responsible gaming standards regardless of jurisdiction.
QHow do I set deposit limits on my 11be account?
You can set daily, weekly, or monthly deposit limits on 11be by navigating to the Responsible Gaming section within your account settings, or by contacting the support team directly via live chat. Limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour cooling-off period before the higher cap is applied. 11be strongly recommends setting a deposit limit that reflects your entertainment budget before making your first deposit.
QHow do I self-exclude from 11be if I need a break from gambling?
To activate self-exclusion on 11be, contact the support team via live chat (available 24/7) or email [email protected] and request the exclusion period you need — options range from a 24-hour break through to permanent account closure. Self-exclusion takes effect within minutes. During the exclusion period, you will be unable to log in, deposit, or receive promotional communications. For extended exclusions of 3 months or more, a 30-day re-application period applies before reinstatement.
QWhat age do I need to be to use 11be?
You must be 18 years of age or older to register and use the 11be platform. This is a strict, non-negotiable policy. Age verification is required during the KYC process before any withdrawal is approved. Any account found to belong to a person under 18 will be closed immediately and all funds held pending review. 11be takes the protection of minors seriously and encourages all adults to secure their account credentials from younger family members.
QHow do I contact 11be customer support?
11be customer support is available 24 hours a day, 7 days a week via live chat inside the platform. You can also reach the team by email at [email protected] or via WhatsApp at +880 1700 000000 (plain text — not a clickable link). All support channels operate on Bangladesh Standard Time (BST, UTC+6). Response times are typically under 5 minutes for live chat and within 48 hours for email enquiries. Responsible gaming requests are prioritised and handled by specially trained agents.
Our Support Team Is Here 24/7
If you did not find the answer you were looking for, the 11be support team is available around the clock via live chat inside the platform. You can also explore our games, check the latest promotions, or head straight to your account.