Privacy
Policy & Data

When you register for an account, use the 11be platform, or contact our support team, we collect personal data that falls into three broad categories: information you provide directly, information generated automatically by your use of the platform, and information received from third-party payment and verification partners.

Information You Provide Directly

• Registration data: Full legal name, date of birth, email address, and Bangladeshi mobile phone number provided during account creation.
• Identity verification documents: Copies of your National Identity Card (NID), passport, or other government-issued photo identification submitted during KYC verification.
• Payment information: Your bKash, Nagad, Rocket, Upay, or bank account details used for deposits and withdrawals. Note that 11be does not store full card numbers; payment credentials are handled by our PCI-compliant payment partners.
• Communications: The content of any messages you send to our support team via live chat, email ([email protected]), or WhatsApp, including any attachments or screenshots you share with us.
• Responsible gaming inputs: Deposit limits, session time preferences, cooling-off period requests, and self-exclusion instructions you submit via your account settings or through support.

Information Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, device model, screen resolution, and time zone setting.
• Usage data: Pages visited, games played, bets placed, session duration, click patterns, and search queries entered within the 11be platform.
• Transaction logs: A complete record of all deposits, withdrawals, bonus claims, and wagers associated with your account, including timestamps and amounts in Bangladeshi Taka (৳).
• Cookie and tracking data: As described in the Cookies section below, we use first-party cookies and similar technologies to maintain your session, remember preferences, and analyse platform performance.

Information from Third Parties

Where required for identity verification or fraud prevention, 11be may receive supplementary data from third-party KYC providers, payment processors, or fraud-detection services. This data is used solely for the purpose for which it was obtained and is not combined with your profile for marketing purposes.

11be processes your personal data for specific, documented purposes. We rely on one of the following legal bases for each processing activity: performance of the contract between you and 11be (i.e., providing the gaming platform you registered for), compliance with legal obligations, protection of legitimate interests, or your explicit consent where required.

Where 11be processes your data on the basis of consent — for example, sending you promotional emails about BPL season offers, Eid bonus promotions, or new game launches — you may withdraw that consent at any time by clicking the unsubscribe link in any marketing email or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

11be does not sell or rent your personal data. We share data with third parties only where it is necessary to provide our services, meet legal requirements, or protect the integrity of the platform. All third-party partners who receive your data are contractually bound to handle it securely and to use it solely for the specific purpose for which it was shared.

Categories of Third-Party Recipients

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), BRAC Bank, and City Bank receive the transaction and account details required to process deposits and withdrawals on your behalf.
• Identity verification providers: Third-party KYC services receive identity document images and may cross-reference them against public records to confirm your identity as required by responsible gaming and anti-money laundering standards.
• Game content providers: Studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive the minimum player session data required to deliver their games to your device. These providers operate their own privacy policies governing their server-side processing.
• Platform infrastructure providers: Cloud hosting and CDN providers that store and serve the 11be platform receive server-level access to encrypted data as part of their service. They are contractually prohibited from accessing or using player data for any independent purpose.
• Legal and regulatory authorities: Where required by law, court order, or a legitimate regulatory instruction, 11be may disclose player data to the relevant authority. We will notify affected players of such disclosures where legally permitted to do so.

11be does not share your data with advertising networks, data brokers, social media platforms, or any organisation whose primary business is the collection and monetisation of personal data.

The 11be platform uses cookies and similar browser-based storage technologies to deliver a functional, personalised, and secure gaming experience. A cookie is a small text file placed on your device by the 11be server when you visit the platform. Cookies do not contain executable code and cannot access other files on your device.

You can manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your 11be account and using the platform. Disabling functional or analytics cookies will not affect your ability to play but may result in a less personalised experience. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and the Samsung Internet browser commonly used on Android devices in Bangladesh.

11be does not use third-party advertising cookies or tracking pixels that report your behaviour to external advertising networks. Any analytics tooling used by 11be is configured to anonymise IP addresses and to respect Do Not Track browser signals where technically feasible.

11be applies a layered security architecture to protect player data against unauthorised access, accidental loss, and malicious attack. Our security programme is reviewed and tested regularly, and our infrastructure is maintained by a dedicated team responsible for monitoring, incident response, and vulnerability management.

Technical Safeguards

• All data in transit is encrypted using TLS 1.2 or TLS 1.3 with strong cipher suites. Connections over older, insecure protocol versions are rejected.
• Passwords are stored using a modern adaptive hashing algorithm (bcrypt or equivalent). Plain-text passwords are never stored or logged.
• Sensitive payment fields are tokenised — 11be's systems store a token reference, not the raw payment credential.
• Database servers are isolated from the public internet and accessible only through authenticated, encrypted connections from authorised application servers.
• Access to production systems is controlled by role-based permissions and multi-factor authentication. Access logs are retained and reviewed regularly.
• Regular penetration testing and vulnerability scanning are conducted against the 11be platform by qualified security professionals.

Data Breach Response

In the event of a personal data breach that poses a risk to players, 11be will take immediate steps to contain the breach, assess its scope, and notify affected players without undue delay. Notification will be sent to the email address associated with each affected account and will include a clear description of what data was involved, what steps 11be has taken, and what actions you can take to protect yourself. We maintain a documented incident response plan that is tested at least annually.

As a player on the 11be platform, you hold meaningful rights over the personal data we hold about you. The following rights are available to all registered players and can be exercised by contacting our support team at [email protected] or via live chat. We will respond to all valid requests within a reasonable timeframe and in no case longer than 30 days from receipt.

11be retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal and regulatory obligations. The following retention periods apply to the main categories of player data we hold.

When a retention period expires and no other legal basis exists for continued processing, data is permanently deleted or anonymised in a manner that makes re-identification impossible. Anonymised, aggregated data (for example, aggregate game popularity statistics from which no individual can be identified) may be retained indefinitely for legitimate business analysis purposes.

Players who close their 11be account voluntarily should be aware that account closure does not trigger immediate deletion of all data. The retention periods above apply from the date of account closure. This is necessary to comply with anti-money laundering obligations, to resolve any outstanding disputes, and to enforce responsible gaming commitments such as self-exclusion.

Changes to This Privacy Policy

11be reviews this Privacy Policy at least once per calendar year and updates it whenever our data practices change in a material way. Material changes include, but are not limited to: introducing new categories of data collection, engaging new categories of third-party recipient, changing the legal basis on which processing is conducted, or altering retention periods for key data categories.

When a material update is made, 11be will notify registered players by sending a clear summary of the changes to their registered email address at least 14 days before the updated policy takes effect. The updated policy will also be displayed prominently on this page with a revised effective date. Your continued use of the 11be platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms.

Minor, non-material changes — such as correcting typographical errors, improving the clarity of existing descriptions without changing their substance, or updating contact details — may be made without advance notification. The current version of this policy, with its effective date, is always available at https://11be.im/privacy-policy.

How to Contact Us About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or to your personal data, you may contact the 11be support team using any of the following channels. Please note that all contact details below are plain text — they are not clickable links.

• Email: [email protected] — for written privacy requests, data subject access requests, or erasure requests.
• Live Chat: Available 24 hours a day, 7 days a week, inside the 11be platform — for immediate assistance with privacy queries.
• WhatsApp: +880 1700 000000 (plain text — not a clickable link) — for general support enquiries during Bangladesh Standard Time (BST, UTC+6) business hours.

We aim to acknowledge all privacy-related requests within 48 hours and to provide a substantive response within 30 days. If your request is particularly complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it before the initial 30-day period expires.