Responsible Gaming
at 11be

At 11be, responsible gaming is not a checkbox — it is a core principle that shapes every decision we make about how the platform operates. We understand that for most players in Bangladesh, online gaming at 11be is a relaxing pastime enjoyed alongside cricket matches, BPL fixtures, and daily life. We want to keep it that way.

Our responsible gaming programme is built on four pillars: prevention (stopping problem gambling before it starts through education and controls), detection (identifying players who may be developing harmful patterns), intervention (reaching out proactively and making tools easy to use), and support (connecting players with help when they need it most).

11be staff who manage player accounts and customer support interactions are trained to recognise the behavioural signals of problem gambling. Where our monitoring systems identify patterns of concern — such as a sharp increase in session length, rapidly escalating deposit amounts, or repeated self-exclusion requests followed by re-registration attempts — a member of our responsible gaming team will reach out directly to the player.

We strongly encourage all players to treat gambling as entertainment with a defined budget — like a night out or a cinema ticket — rather than as a source of income or a way to recover financial losses. The house edge in casino games means that, over time, the platform generates revenue. Playing for fun within a budget you can afford to lose is the only sustainable approach to online gaming.

11be is strictly an adults-only platform. You must be 18 years of age or older to register an account, make a deposit, claim a bonus, or place any bet or wager on the 11be platform. This policy is non-negotiable and applies to all players regardless of location within Bangladesh or the device used to access the site.

How We Verify Age

• During registration, players must confirm they are 18 or older by ticking a mandatory declaration checkbox.
• Before processing any withdrawal, 11be requires players to complete KYC verification by submitting a copy of their National Identity Card (NID), passport, or other government-issued photo ID that confirms date of birth.
• Where our systems detect anomalies suggesting a player may be under the minimum age — for example, inconsistencies in stated date of birth or unusual account behaviour — the account will be suspended pending manual review.
• Any deposits made by a player who is subsequently found to be under 18 will be refunded to the original payment method (bKash, Nagad, Rocket, or bank account) after deducting any winnings generated, which will be forfeited.

Self-exclusion is one of the most powerful responsible gaming tools available to 11be players. If you feel that your gambling is no longer under control, or if you simply want to take a planned break from the platform, self-exclusion lets you block your own access for a defined period — or permanently — with a single request.

During a self-exclusion period, you will be unable to log in to your 11be account, make deposits, place bets, or claim bonuses. Any promotional communications (email, WhatsApp) will also be suspended for the duration of the exclusion. 11be will not send you win-back offers or bonus enticements during or immediately after a self-exclusion period.

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling within a budget you are comfortable with. 11be allows every player to set personalised deposit limits that cap the total amount of Bangladeshi Taka (৳) that can be deposited into the account over a given time window.

Available Limit Types

• Daily deposit limit: The maximum amount you can deposit via bKash, Nagad, Rocket, Upay, or bank transfer within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limit: The maximum cumulative deposit across any rolling 7-day period. Ideal for players who prefer to budget on a weekly basis rather than daily.
• Monthly deposit limit: The maximum cumulative deposit across any rolling 30-day period. Best suited for players who receive monthly income and want to allocate a fixed entertainment budget.

How Limit Changes Work

• Decreasing a limit: Takes effect immediately. If your current daily limit is ৳5,000 and you reduce it to ৳2,000, the new ৳2,000 cap applies from the moment of confirmation.
• Increasing a limit: Subject to a mandatory 24-hour cooling-off period before the higher limit takes effect. This delay is intentional — it gives you time to reconsider whether an increase is genuinely in your best interest.
• Removing a limit entirely: Treated the same as an increase — a 24-hour reflection period applies before the limit is lifted.

To set or adjust a deposit limit, log in to your 11be account and navigate to the Responsible Gaming section of your account settings, or contact our support team via live chat at any time. Limits apply across all deposit methods simultaneously — setting a ৳3,000 daily limit means the total across bKash, Nagad, Rocket, and bank deposits combined cannot exceed ৳3,000 on any given day.

Alongside deposit limits and self-exclusion, 11be provides session management tools designed to keep you aware of how much time you are spending on the platform. Research consistently shows that losing track of time is a key factor in gambling-related harm — our tools address this directly.

Session Time Reminders

You can configure an on-screen reminder to appear after a set period of continuous play — for example, 30 minutes, 1 hour, or 2 hours. The reminder will display a notification informing you of your total session duration and prompting you to consider taking a break. The reminder is informational; it does not interrupt gameplay unless you choose to pause.

Reality Checks

For players who want a more structured check-in, 11be's reality check feature displays a summary at your chosen interval showing: total session time, net wagering amount during the session, and total deposits made during the current calendar day. This snapshot gives you a clear, factual picture of your activity without requiring you to leave the game.

Cooling-Off Periods

A cooling-off period is a short, voluntary pause — shorter than a full self-exclusion — that blocks account access for a fixed window (typically 24 hours to 7 days). It is designed for players who feel they have been playing too frequently and want a brief reset without committing to a longer exclusion. Cooling-off periods take effect immediately and cannot be cancelled once activated.

Problem gambling develops gradually. Most people who develop a gambling problem do not recognise it in the early stages — the warning signs are often rationalised away or hidden from family and friends. Understanding what to look for is the first step toward getting help.

The following signs may indicate that gambling has moved from entertainment to a harmful pattern. If you recognise several of these in yourself or in someone you know, we strongly encourage you to reach out to our support team or one of the external organisations listed in the Support Resources section below.

If you believe gambling is becoming a problem for you or someone close to you, help is available. The 11be support team is your first point of contact — but we also encourage players to access professional counselling and support services for long-term recovery and wellbeing.

11be takes the protection of minors extremely seriously. The platform is designed exclusively for adults aged 18 and above, and we have a zero-tolerance policy toward underage gambling. However, technology alone cannot fully prevent a determined minor from attempting to access an account — and that is why parental and guardian responsibility plays a vital role in keeping young people safe.

Practical Steps for Parents and Guardians

• Never share your 11be login credentials with any family member, including older teenagers. Even if a minor is close to the age of 18, they must not access the platform under any circumstances until they reach 18.
• Use a unique, strong password for your 11be account that is different from passwords used on other services and is not saved in any browser profile accessible to a minor.
• Enable device-level parental controls on any smartphone, tablet, or computer that a minor uses. Most Android and iOS devices offer built-in content filtering that can block gambling-related websites and applications.
• Log out of your 11be account completely after each session rather than relying on session timeouts alone.
• If you suspect a minor has accessed your 11be account, contact our support team immediately. We will review the account activity, freeze the account pending investigation, and advise on next steps including the return of any funds deposited by the minor.

Our Verification Procedures

In addition to the age confirmation checkbox during registration, 11be reserves the right to request age-verification documents (NID, birth certificate, or passport) from any player at any time, particularly before approving withdrawal requests. Accounts where age cannot be verified will be suspended until verification is completed satisfactorily.